{"id":3544,"date":"2025-09-21T23:34:04","date_gmt":"2025-09-21T21:34:04","guid":{"rendered":"https:\/\/depannageinformatique.ch\/sla-availability\/"},"modified":"2025-09-21T23:34:04","modified_gmt":"2025-09-21T21:34:04","slug":"sla-availability","status":"publish","type":"page","link":"https:\/\/depannageinformatique.ch\/en\/sla-availability\/","title":{"rendered":"SLA-Availability"},"content":{"rendered":"<h1>SLA &amp; Availability &#8211; Troubleshooting Geneva<\/h1>\n<p>We offer clear response times tailored to the needs of individuals and SMEs in the canton of Geneva. <strong>Same-day<\/strong> service (subject to availability), at your home or at our branch (Rue du Commerce 4, downtown). <\/p>\n<h2>Service windows<\/h2>\n<ul>\n<li><strong>Opening hours<\/strong>: Mon-Fri 08:30-19:00; Sat 09:00-14:00.<\/li>\n<li><strong>Channels<\/strong>: phone <a href=\"tel:+41798685050\">+41 79 868 50 50<\/a>, e-mail <a href=\"mailto:info@depannageinformatique.ch\">info@depannageinformatique.ch,<\/a> form.<\/li>\n<li><strong>Area<\/strong>: canton of Geneva (home &amp; business); remote support everywhere.<\/li>\n<\/ul>\n<h2>Target times<\/h2>\n<ul>\n<li><strong>Urgent<\/strong>: response &lt; within 2 working hours; same-day response if possible.<\/li>\n<li><strong>Switchboard<\/strong>: response &lt; within 4 working hours; response within 24-48 hours.<\/li>\n<li><strong>Resolution<\/strong>: 80% of incidents resolved remotely.<\/li>\n<\/ul>\n<h2>Backup &amp; continuity<\/h2>\n<ul>\n<li><strong>Policy<\/strong>: 3-2-1 (local copy + NAS + cloud).<\/li>\n<li><strong>RPO<\/strong> (Recovery Point Objective): typically 24 h (depending on package).<\/li>\n<li><strong>RTO<\/strong> (target recovery time): 4 h to 1 d (depending on pack).<\/li>\n<\/ul>\n<h2>Climbing &amp; exclusions<\/h2>\n<ul>\n<li><strong>Climbing<\/strong>: if blocked, refer to a senior technician, then visit the site.<\/li>\n<li><strong>Exclusions<\/strong>: out-of-hours cases, power supply\/FAI failures, specific parts not in stock.<\/li>\n<\/ul>\n<h2>FAQ<\/h2>\n<p><strong>Do you provide same-day service?<\/strong><br \/>Yes, subject to availability. We prioritize emergencies and offer remote support to speed up the return to service. <\/p>\n<p><strong>Do you cover the whole canton?<\/strong><br \/>Yes, in-home and in-company throughout the canton of Geneva.<\/p>\n<p><strong>Are prices public?<\/strong><br \/>Yes: <a href=\"https:\/\/depannageinformatique.ch\/en\/pricing\/\">see prices<\/a>.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>SLA &amp; Availability &#8211; Troubleshooting Geneva We offer clear response times tailored to the needs of individuals and SMEs in the canton of Geneva. Same-day service (subject to availability), at your home or at our branch (Rue du Commerce 4, downtown). Service windows Opening hours: Mon-Fri 08:30-19:00; Sat 09:00-14:00. Channels: phone +41 79 868 50 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3544","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"SLA &amp; Availability - Troubleshooting Geneva We offer clear response times tailored to the needs of individuals and SMEs in the canton of Geneva. Same-day service (subject to availability), at your home or at our branch (Rue du Commerce 4, downtown). Service windows Opening hours: Mon-Fri 08:30-19:00; Sat 09:00-14:00. 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