When school starts again, computers, printers, and Wi-Fi suddenly kick back into high gear. That’s often when slow performance, pending updates, forgotten passwords, or a backup that’s never been checked resurface.
Before a minor issue becomes a major obstacle, here are five simple steps to prepare your digital environment. This checklist is intended for individuals, self-employed professionals, and small businesses in Geneva.
1. Check the backups—not just to make sure they exist
Seeing a sync icon does not guarantee that all your important files can be recovered. Start by identifying what absolutely must be protected: administrative documents, photos, work files, email archives, or accounting files.
Next, check the date of the last backup and open a few files from the backup. This check is essential: a backup is only truly useful if the data is readable and can be restored.
If your files are only synced to the cloud, be sure to check the trash, version history, and account security. Syncing makes it easier to access documents, but it doesn’t always replace an independent backup. The Swiss National Center for Cybersecurity recommends, in particular, that you regularly check that your copies are complete and readable.
2. Install updates at the right time
Updates for Windows, macOS, browsers, and software fix stability issues and security vulnerabilities. A computer that hasn’t been used much over the holidays may have accumulated several updates.
Plan this process for a day when you have plenty of time and a stable internet connection. Back up your data before a major upgrade, and restart your computer once the installation is complete. Apple recommends using the latest version of macOS compatible with your Mac; Microsoft also provides update, backup, and recovery tools directly within Windows.
On the other hand, avoid software that promises to update all drivers or “optimize” your computer with a single click. When the origin and purpose of a program are unclear, it’s best to seek advice before installing it.
3. Secure the accounts you use every day
The start of the school year is a good time to check your email accounts, Microsoft, Apple, Google, cloud storage, and administrative services. For each important account:
- Use a unique password that is long enough;
- Enable two-factor authentication when prompted;
- Check the address and pickup number;
- Delete old sessions or devices you don’t recognize;
- Be wary of messages that ask you to take urgent action or log in immediately.
Two-factor authentication provides useful protection if a password is compromised. It is particularly important for email accounts, since they often allow you to reset passwords for other accounts.
4. Recognize the signs of computer fatigue
A slow computer doesn’t necessarily need to be replaced. A nearly full storage drive, too many programs running at startup, a synchronization issue, overheating, or an aging component could all explain the drop in performance.
Take a few minutes to look for the symptoms:
- Does it take much longer to start up than it used to?
- Is the fan running constantly or in an unusual way?
- Do error messages appear regularly?
- Is there enough storage space left?
- Do the battery, charger, or connectors show signs of wear and tear?
If you hear mechanical noises, notice a swollen battery, see spilled liquid, or find that files have disappeared, stop attempting to use the device. Prompt action can limit the damage and improve the chances of data recovery.
For a more in-depth diagnosis, check out our PC and Mac repair guide in Geneva.
5. Test the Wi-Fi, printer, and peripherals
Just because you have a good connection right next to the router doesn’t mean the Wi-Fi will work well throughout the entire room or in the office where you work. Test your devices in their usual locations and check that video conferencing, access to shared files, and printing are working before you need them.
If the connection is unstable, perform a clean reboot of the router and devices, check the cables, and test the connection on multiple devices. A problem affecting only one computer likely has a different cause than an outage affecting the entire network.
Avoid resetting the router without having the configuration information on hand. Doing so may delete the settings needed to connect and make troubleshooting more difficult.
A 10-Minute Back-to-School Checklist
- Open a file from the last save.
- Check for system and app updates.
- Enable two-factor authentication for email and cloud services.
- Check the available space and startup programs.
- Test the Wi-Fi, printer, webcam, and microphone.
What type of assistance should you choose in Geneva?
Software, email, or configuration issues can often be resolved through remote computer troubleshooting. Issues related to Wi-Fi, a printer, or multiple devices are generally easier to diagnose during an in-home service visit. For hardware failures, startup issues, or data recovery, a workshop diagnosis is preferable.
DIG — Dépannage Informatique Genève is located at Rue du Commerce 4, in the heart of Geneva, and also offers in-home service throughout the canton or remote support. If your computer is running slowly, if you’re concerned about your backups, or if your internet connection is unstable, contact us for an assessment.
