This policy explains what personal data we process when you use the website https://depannageinformatique.ch, why we do so and what your rights are. It is drawn up in accordance with the Swiss Federal Act on Data Protection (FADP).
For purchases and payments in our online shop, please also read the shop privacy policy (in French).
1. Who processes your data
The controller is:
i4M Services Informatiques Sàrl (brand “Dépannage Informatique Genève”)
Rue du Commerce 4, 1204 Geneva, Switzerland — UID CHE-325.495.659
Email : info@depannageinformatique.ch — Phone : 079 868 50 50
For any question about your data, write to us at this email address.
2. What data we process, and why
Contact form
- Data: your name, your email address and the content of your message, together with your IP address and the date of submission.
- Purpose: to answer your request, prepare a quote, arrange a visit or repair.
- Your message is stored on our website and sent to us by email.
- Please include in your message only the information needed for your request.
Phone, email and WhatsApp
- Data: your phone number or email address, your name and the content of our exchanges.
- Purpose: to answer your request and follow it up.
- WhatsApp is a service of the Meta group. If you choose to write to us on WhatsApp, Meta processes your data under its own rules. You can always reach us by phone or email instead.
Quotes, repairs and invoices
- Data: identity, contact details, device concerned, work carried out, amounts.
- Purpose: to prepare the quote, carry out the work, invoice it and meet our accounting obligations.
Browsing the website
- Technical data: IP address, browser and device type, pages viewed, date and time.
- Purpose: to keep the website running and secure, and to measure its audience.
Spam protection
- Messages sent through the form are checked automatically to filter out bots and spam.
We process this data to answer your request and provide our services, to meet our legal obligations, and because we have an interest in running, securing and improving our website.
We do not sell your data. We take no decision that has legal effects for you based solely on automated processing. The website contains no Google Ads tag and no social network pixel.
3. Cookies and audience measurement
Cookies and data stored in your browser by this website
| Name | Set by | Purpose | Duration |
|---|---|---|---|
wp-wpml_current_language |
our website | remembers the display language | 1 day |
_ga |
our website, for Google Analytics | tells visitors apart, for statistics | about 13 months |
_ga_BX6Y0LL1X5 |
our website, for Google Analytics | follows the current visit, for statistics | about 13 months |
dig_i4m_rid_2, dig_i4m_leads_v1 (browser storage, not a cookie) |
our website | random technical identifier: counts a contact form submission only once | end of session; 7 days at most |
| Google Maps cookies | Google (third party), on the contact page | displays the map | set by Google |
The online shop uses other cookies (cart, payment): they are described in the shop privacy policy.
Audience measurement
We use Google Analytics 4 (measurement ID G-BX6Y0LL1X5) to learn, statistically, how the website is used: pages viewed, where the visit came from, device type, approximate region. We also measure three actions: a click on a phone number, a click on the WhatsApp link and the submission of the contact form. Your name, your email address and your message are not sent to Google Analytics.
Google Analytics is loaded at your first action on the page (scroll, click, typing). The website does not display a consent banner. During this measurement, your browser also sends a request to Google’s advertising audiences service.
How to object to audience measurement
- In your browser: block or delete cookies, or turn on tracking protection.
- Install the Google Analytics Opt-out Browser Add-on, provided by Google.
- For any question, or to exercise your rights, write to us (see section 7).
Content loaded from other servers
- The contact page displays a Google Maps map.
- The website font (Google Fonts) and a layout library (Bootstrap, delivered by jsDelivr) may be loaded from these providers’ servers.
In these cases, your IP address is sent to the provider concerned.
4. Who receives your data
We use the following providers, to the extent necessary:
| Provider | Role | Location |
|---|---|---|
| A2 Hosting | website hosting (server, database, backups) | European Union |
| QUIC.cloud (QUIC Cloud Inc.) | delivery network that speeds up the website; processes your IP address | United States (company); servers worldwide, including Switzerland and the EU |
| Infomaniak | sending and receiving our emails, including form messages | Switzerland |
| Google (Analytics 4, Maps, Fonts) | audience measurement; map on the contact page; font | EU / United States |
| jsDelivr | delivery of a layout library; receives your IP address | worldwide network |
| Automattic (Akismet) | spam filtering for the form | United States |
| Meta (WhatsApp) | messaging, only if you write to us on WhatsApp | EU / United States |
For quotes and invoices, we use the online software Zoho. We also disclose your data to authorities when the law requires us to.
5. Transfers abroad
Some providers process data outside Switzerland.
- The Member States of the European Union offer a level of protection recognised as adequate by the Swiss Federal Council.
- Google is certified under the Swiss-U.S. Data Privacy Framework, recognised by the Federal Council since 15 September 2024.
- Automattic and QUIC.cloud: standard contractual clauses, provided for in these providers’ data processing terms.
- WhatsApp: transfers are governed by WhatsApp’s terms, which you accept when you use that service.
- jsDelivr receives only technical data, including your IP address.
6. How long we keep your data
| Data | Duration |
|---|---|
| Contact form messages | as long as needed to handle and follow up your request; they are not deleted automatically, and you can ask for them to be deleted at any time |
| Quotes, invoices and accounting records | 10 years (legal obligation) |
| Server technical logs | according to the hosting provider’s log rotation; we do not archive them |
| Audience measurement (Google Analytics) | according to the retention period set in Google Analytics, 14 months at most |
7. Your rights
At any time you can:
- ask whether we process data about you and obtain a copy;
- have inaccurate data corrected;
- ask for your data to be deleted, within the limits of our legal retention obligations;
- object to processing, in particular to audience measurement;
- ask to receive the data you gave us, in the cases provided for by law.
To exercise these rights, write to us at info@depannageinformatique.ch or at our postal address. We normally reply within 30 days. Proof of identity may be requested.
You can also contact the Federal Data Protection and Information Commissioner (FDPIC), www.edoeb.admin.ch.
If you are in the European Union and the General Data Protection Regulation (GDPR) applies to your situation, you also have the rights it provides and can contact the data protection authority of your country.
8. Security
The website is accessed over an encrypted connection (HTTPS). Access to data is limited to the people who need it, and our providers are bound by confidentiality.
9. Minors
The website is intended for adults. We do not seek to collect data about children. If you believe a minor has given us data without their parents’ agreement, write to us: we will delete it.
10. Changes
We update this policy when our tools or the law change. The version in force is the one published on this page. Version of 13 November 2026.
