The situations we examine
Accidental deletion: deleted folder, emptied recycle bin, drive formatted by mistake.
Unreadable device: external drive or USB stick that the computer no longer recognises.
Mechanical failure: hard drive that clicks, scrapes or no longer spins.
Computer out of service: PC or Mac that no longer starts while the files are inside.
How a data recovery works
Explain to us what happened and bring the storage device concerned to the workshop. After examination, you receive a quote; the attempt only begins after that.
Until then, stop using the device: every new write reduces the chances of finding the files again. If it is the computer itself that has broken down, see the page PC and Mac repair at the workshop or at home.
Recovery at the workshop
Deleted files, formatted device or computer that no longer starts: data recovery or transfer from CHF 100, as far as possible.
Clean room
A physically damaged drive is entrusted to partner laboratories equipped with a clean room. Rate from CHF 695.
Return of the files
The recovered files must be copied to a storage device other than the faulty one. Bring your own if you have one.
Frequently asked questions about data recovery
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Is the recovery guaranteed?
No. It is attempted as far as possible, with no guarantee of success: everything depends on the condition of the device and on what has happened since the loss.
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How much does a data recovery cost?
From CHF 100 at the workshop and from CHF 695 in a clean room. The quote is given to you before any attempt.
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What is a clean room?
A dust-free room where the drive can be opened to work on its internal parts. This work is carried out by partner laboratories, not at the workshop.
Data recovery rates
Recovery or transfer
At the workshop, from
100 CHF
- Quote before any attempt
- No guarantee of success
Clean room
Partner laboratories, from
695 CHF
- Physically damaged device
- Carried out outside the workshop
After the recovery: keeping your files safe
Once the files have been found, plan a regular backup on a device stored apart from the computer: external SSD, external hard drive or NAS. You can use a device you already own or choose one in our online shop (in French): you order online and come to collect your purchase at the workshop, rue du Commerce 4, once we have confirmed that it is ready. The backup can be set up during a home installation, charged according to our rates.
See also the page rates for IT services.
Call 079 868 50 50, Monday to Friday from 8 am to 7 pm and Saturday from 9 am to 4 pm, or write to us via the contact page.
Testimonials
Very good and professional service! Fast, quality repairs with lots of advice. Reasonable price. A person who knows his job very well.
Emergency intervention in the evening to repair a PC that wouldn’t turn on. Thank you for your availability and efficiency. 5 stars is not enough, you deserve 10!
Efficient, fast, accommodating and friendly – everything I needed to avoid feeling like a loser and solve my problem. Many thanks for his professionalism.
Friendly technician who was able to inform me while restoring my PC to working order. I congratulate and recommend this Genevan computer specialist.